2014 Best Online Banking Services Leaders

Welcome to 2014 Best Online Banking Services Leaders!

Best-online-banking-servicesOutperform is the Javelin‘s benchmark product. It allows to measure online and mobile banking services’ acceptance, digital adoption and experience. Top twenty US banks participated in this program. The name of the financial institutions are the following:

  1. Bank of America
  2. BB&T
  3. Chase
  4. BBVA Compass
  5. Capital One
  6. Citibank
  7. Citizens
  8. Comerica
  9. Fifth Third Bank
  10. Key Bank
  11. M&T
  12. Navy Federal Credit Union
  13. PNC Bank
  14. Regions Bank
  15. Santander Bank
  16. SunTrust Bank
  17. U.S. Bank
  18. TD Bank
  19. Wells Fargo
  20. USAA

This product give important insights into bank clients perceptions of individual banks, how behave and adopt traditional banking with online and mobile services, also measures clients ‘ satisfaction ans much more.

The customers scoring determined 2014 best online banking services leaders. More than 8,300 U.S. bank clients scored their bank about digital offerings, their online banking and mobile banking experience. “Client choice” awardees were choosing by Javelin based on the customers scoring.

Here is 2014 awards in the following categories:

Best Overall Digital Banking Experience Leader – Bank of America

Best Online Banking Services – 

  1. SunTrust Bank
  2. Chase
  3. Bank of America
  4. Wells Fargo
  5. Regions Bank

Best Mobile Banking Services –

  1. Bank of America
  2. Chase
  3. SunTrust Bank
  4. Citibank
  5. Regions Bank

Best in Digital Adoption – 

  1. Bank of America
  2. Citibank
  3. Chase
  4. Capital One
  5. SunTrust Bank

Best in Digital Strategy – 

  1. Bank of America
  2. Chase
  3. Citibank
  4. Capital One
  5. SunTrust Bank

Best in Digital First – Navy Federal Credit Union and USAA

>Click here to read more about categories’ descriptions<

>Click here to view 2014 best online banking services leaders<

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